18Club FAQ

You must be at least 21 years old to register and play on 18Club. This is a firm requirement. During the identity verification process, you will be asked to submit a valid government-issued ID that confirms your date of birth. Accounts found to belong to underage individuals will be suspended immediately.

Identity verification is required before you can process your first withdrawal. From your account dashboard, go to the verification section and upload a clear photo of a valid government-issued ID — this could be a Philippine passport, SSS ID, driver's licence, or similar document. A selfie holding the ID may also be requested. Most verifications are reviewed within a reasonable processing window. You'll be notified once it's approved.

No. Each player is allowed only one account. Creating multiple accounts is a violation of the platform's terms and conditions and can result in all linked accounts being permanently suspended, along with forfeiture of any balances. If you've accidentally created a duplicate account or can no longer access your original one, contact support to sort it out properly rather than opening a new registration.

Account detail changes — especially for contact information linked to OTP delivery — require verification to prevent unauthorised changes. Log in to your account, go to your profile settings, and follow the steps to update the relevant field. For changes to your registered mobile number, you will typically need to verify both the old and new number via OTP. If you're having trouble, reach out to support directly.

18Club supports deposits in Philippine Peso (PHP) through local payment channels suited to Filipino players. Accepted methods include Philippine bank transfers, online banking, and local e-wallets such as GCash and Maya. All deposits are processed in PHP. Credit cards and cryptocurrency are not accepted as deposit methods for wagering on this platform.

Most deposits are credited in real time or within a few minutes, depending on the payment channel used. Online banking and e-wallet transactions are generally the fastest. If your deposit hasn't reflected after 30 minutes, check your transaction history first, then contact support with your proof of payment and transaction reference number so the team can investigate.

Minimum deposit amounts may vary depending on the payment method selected. The specific limits for each channel are displayed during the deposit process inside your account. Always check the current limits shown on the cashier page before initiating a transaction to make sure your amount falls within the accepted range.

Log in to your account and go to the Withdrawal section. Choose your preferred payment method — bank transfer, GCash, or Maya — enter the amount you want to withdraw, and confirm the request. Make sure your account has passed KYC verification before attempting your first withdrawal, as unverified accounts cannot process cashouts. You'll receive a notification once the withdrawal has been processed.

Processing times depend on the withdrawal method chosen. E-wallet withdrawals to GCash or Maya are typically faster than bank transfers. Standard bank transfers follow normal banking hours and may take longer on weekends or public holidays. The exact processing window for each channel is shown during the withdrawal request. If your withdrawal is taking unusually long, check its status under your transaction history before contacting support.

Withdrawal requests can be declined for a few reasons:

• Your account has not completed KYC verification.
• There are active bonus wagering requirements that have not been met.
• The bank or e-wallet account details provided don't match your verified identity.
• Your account has been flagged for a security review.

The decline notification usually includes a reason. If it's not clear, contact support and they'll walk you through what needs to be resolved.

18Club covers a wide range of gaming options that Filipino players are familiar with. The platform includes live casino games — baccarat, roulette, blackjack, and Dragon Tiger — as well as a large selection of slots from various providers. Sports betting covers PBA, NBA, international football, boxing, volleyball, and esports. eBingo and online poker rounds out the library. You can explore everything from the Casino and Betting sections.

Yes — PBA games are among the most popular betting markets on 18Club, alongside NBA, international football leagues, boxing events, and esports tournaments. Odds are updated in real time, and live betting is available for selected matches. Head to the Bet or Betting section to check currently available markets and odds.

Absolutely. 18Club is fully optimised for mobile play through both the browser and the dedicated app. Whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines, you can access all games, place bets, manage your account, and request withdrawals from your smartphone. Download details are available on the App page.

Active promotions are listed on the Promotions page. Some bonuses are credited automatically when you meet the qualifying conditions, while others may require you to opt in from your account dashboard before they apply. Always read the terms attached to each promotion so you understand what's required before the bonus becomes withdrawable.

Wagering requirements specify how many times a bonus amount needs to be played through before it can be withdrawn as real cash. For example, if a bonus carries a wagering requirement, you need to place bets totalling that multiplier of the bonus before a cashout is allowed. The specific requirements for each promotion are stated in that promotion's terms. Meeting wagering requirements through normal gameplay on eligible games is the standard process.

The VIP programme rewards players who are active on the platform. As you play, you accumulate points that contribute toward your VIP tier. Higher tiers generally come with improved benefits such as better reload offers, dedicated support, and additional perks. Your current tier and progress are visible in your account dashboard. Full details about the programme are on the VIP page.

All connections to 18Club are secured with 256-bit SSL encryption, which means data transmitted between your device and the platform is protected from interception. Account logins from new or unrecognised devices trigger OTP verification to confirm your identity. Personal information collected during registration and KYC is handled in accordance with the platform's Privacy Policy.

Change your password immediately from your account settings. If you're unable to access your account, contact 18Club support right away and explain the situation. The support team can temporarily secure the account while the issue is investigated. Avoid reusing your 18Club password on other platforms, and never share your OTP with anyone — not even someone claiming to be from 18Club support.

18Club does not sell or rent your personal data to third parties for marketing purposes. Information may be shared only to the extent necessary for processing transactions, verifying identity, or complying with legal obligations. The full details of how your data is collected, stored, and used are outlined in the Privacy Policy, which is worth reviewing when you create your account.