18club Privacy Policy

This Privacy Policy applies to all services offered by 18club through our platform at 18club.fun. It covers how we collect, process, store, and protect your personal information when you register for an account, place bets, use our casino, or otherwise interact with any part of the platform.

By creating an account and using 18club, you acknowledge that you have read this Privacy Policy and agree to the practices described here. This policy should be read alongside our Terms and Conditions.

We are committed to handling your personal data with care and in a manner that is fair, transparent, and consistent with your expectations as a player in the Philippines.

We collect different types of information depending on how you use the platform. This falls into two broad categories: information you provide directly, and information collected automatically.

Information You Provide:

• Account registration: Full legal name, date of birth, username, email address, and mobile number
• Identity verification (KYC): Government-issued ID, proof of address, and proof of payment method ownership when required
• Payment information: Details necessary to process deposits and withdrawals via your chosen payment method (e.g., GCash account reference, Maya account reference, or bank account details)
• Communications: Messages and records from your interactions with our support team

Information Collected Automatically:

• Device type, operating system, and browser information
• IP address and approximate location data
• Login timestamps, session duration, and activity logs on the platform
• Betting history, game activity, and transaction records
• Cookie data and technical identifiers (see Section 7)

18club uses your personal data only for legitimate purposes directly related to running the platform and providing you with a safe, functional gaming experience. We do not use your information for purposes beyond what is necessary.

Specifically, we use your data to:

• Create and manage your account — including verifying your identity and keeping your profile up to date
• Process financial transactions — handling deposits and withdrawals in PHP through your chosen payment method
• Verify your identity (KYC) — confirming your age and eligibility before approving withdrawal requests or flagging unusual account activity
• Provide customer support — responding to your queries, resolving disputes, and following up on transactions
• Ensure platform security — detecting and preventing fraud, collusion, money laundering, and other prohibited activity
• Fulfil legal and compliance obligations — maintaining records as required by applicable laws and responding to lawful requests from authorities
• Improve the platform — analysing usage patterns to enhance features, performance, and the overall player experience
• Send service-related communications — account alerts, OTP codes, transaction confirmations, and security notifications
• Send promotional communications — only where you have opted in to receive offers and updates from 18club

We take data sharing seriously. Your personal information is only shared with third parties in the following specific circumstances:

• Payment processors: To facilitate your deposits and withdrawals in PHP, we share relevant transaction details with payment providers such as local banks and e-wallet platforms. These providers are bound by their own privacy and security obligations.
• Identity verification providers: To complete KYC checks, we may pass your submitted documents to third-party verification services operating under strict confidentiality agreements.
• Technology and infrastructure partners: Providers who support platform hosting, data storage, security monitoring, and fraud detection may have limited access to certain data as part of their service delivery — only what is necessary for the task.
• Legal and regulatory authorities: We may disclose your information if required to do so by applicable law, court order, or a legitimate request from a relevant authority in the Philippines. We do not volunteer such disclosures beyond what is legally required.
• Business transfers: In the unlikely event of a business restructuring or transfer of ownership, your data may be part of the transferred assets. You will be notified if this occurs.

All third parties we work with are expected to handle your data securely and in line with applicable data privacy standards. We do not permit them to use your data for their own marketing or commercial purposes.

18club takes the security of your personal information seriously. We implement a combination of technical and organisational measures to protect your data from unauthorised access, disclosure, loss, or misuse.

Our security measures include:

• SSL encryption: All data transmitted between your device and our platform is encrypted using Secure Socket Layer (SSL) technology
• OTP authentication: One-time passwords are used to verify your identity during login and sensitive account actions
• Access controls: Only authorised personnel with a legitimate need have access to player data, and access is logged and monitored
• Regular security audits: Our platform and infrastructure are periodically reviewed for vulnerabilities
• Secure data storage: Personal data is stored on secured servers with appropriate physical and digital protections in place

While we work hard to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

We retain your personal data for as long as your account is active or as needed to provide you with our services. When you close your account, we do not delete your data immediately — certain records must be kept for a defined period to comply with legal, regulatory, and anti-money laundering obligations.

In general, financial records and identity documents are retained for a minimum of five years after your last transaction or account closure, whichever comes later. Support communications may be retained for a shorter period based on their relevance.

After the applicable retention period ends, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

18club uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and gather analytics about how the site is used.

Types of cookies we use:

• Essential cookies: Necessary for the platform to function — these keep you logged in and maintain your session. These cannot be disabled.
• Analytics cookies: Help us understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and not tied to individual identities.
• Preference cookies: Remember settings you have selected, such as language preferences and display options.
• Security cookies: Used to detect suspicious activity and protect against fraud and bot activity.

Most browsers allow you to manage cookie settings. You can choose to block or delete cookies, but disabling essential cookies may affect your ability to use certain parts of the platform. Refer to your browser's help section for guidance on managing cookies.

As a player on 18club, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any information we hold is inaccurate or outdated, you can ask us to correct it. You can also update basic account details directly through your account settings.
• Right to deletion: You may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: You can object to our processing of your data for marketing or profiling purposes at any time. You can opt out of promotional communications via your account settings or by contacting support.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where our processing is based on your consent — such as receiving promotional emails — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team. We aim to respond to all data requests within 30 days. For complex requests, we may need additional time and will keep you informed.

18club is strictly for players aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21.

During registration and KYC verification, we take active steps to confirm that all players meet this age requirement. If we discover that a minor has registered or provided false information about their age, the account will be immediately closed and any associated funds will be forfeited.

If you believe a minor has accessed or registered on the platform, please contact our support team immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you directly via email or an in-platform alert.

We encourage you to review this policy periodically. Continuing to use 18club after any update has been published means you accept the revised policy. If you disagree with any changes, you may request account closure by contacting our support team.

If you have questions, concerns, or requests relating to this Privacy Policy or how your personal data is handled, you can reach our support team at:

Email: [email protected]

We take all privacy-related enquiries seriously and aim to respond within a reasonable timeframe. For formal data requests — such as access, correction, or deletion — please provide sufficient detail so we can identify your account and process your request accurately.